At Business Savings UK we are committed to delivering the highest standard of service throughout your contract with us. However, we recognise that occasionally things may not go as expected. If you do experience an issue, we welcome the opportunity to investigate and resolve it as quickly and fairly as possible.
We value all feedback and use it to continually improve our services. If at any point you are dissatisfied, we encourage you to let us know so that we can make things right.
While we aim to resolve complaints at the earliest opportunity, we understand that, in rare cases, further steps may be necessary. Our complaints process is impartial, free of charge, and designed to ensure every customer is treated with courtesy, respect, and fairness.
Step 1: Submitting a Complaint
A complaint is any expression of dissatisfaction with the service provided by Business Savings UK. You can make a complaint in writing, via email, by telephone, or through any other method you prefer.
Please include as much detail as possible, including the nature of your complaint and the outcome you would like to see.
Contact Details:
📬 Post: Business Savings UK, Sandbanks, Heath Road, Leighton Buzzard, LU7 3AG
Step 2: Acknowledgement
We will acknowledge your complaint within five business days of receiving it. This will include the name of the person handling your case. Wherever possible, this person will not have been directly involved in the matter and will have the authority to resolve your complaint.
Step 3: Our Response
Within two weeks of receiving your complaint, we will provide either:
If we do not hear back from you within seven days of issuing our final response, we will assume the matter is resolved unless advised otherwise.
Step 4: Further Consideration
If you are not satisfied with our final response, you may request a further review. However, unless new evidence or clear errors in our previous findings are presented, it is unlikely that the outcome will change.
Step 5: Final Response Deadline
No later than eight weeks from the date we receive your complaint, we will issue a final response.
Step 6: Escalating to an Ombudsman
If you remain unhappy with our final response, or if eight weeks have passed without a resolution, you can refer your complaint to one of the following free, impartial services:
These organisations provide independent dispute resolution services and more information about how to get in touch can be found on their websites.